Frequently Asked Questions

Your Questions,
Our Answers

Have questions? We’ve got answers. Our FAQ section is designed to provide you with clear and concise information about our services and processes. Whether you’re curious about what we offer, need details on how we work, or are seeking guidance on common issues, you’ll find the answers you need right here. Explore our frequently asked questions to gain insights and make informed decisions with ease. If you have any other questions, feel free to reach out to us directly.

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FAQs

What are your hours of operation?

Our working hours are Monday through Saturday, 8:00 AM to 5:00 PM, with emergency services available after hours. Please contact us at 1-888-987-3264.

Where are you located?

We are located in the Jackson, MI area and serve all of Jackson, MI, and surrounding areas for damage restoration services.

What services do you offer?

We are a full-service company. We handle everything from remediation to the full reconstruction of your home or business. View our damage restoration services on our services page, or contact us for direct information.

What causes water damage in homes and businesses?

Water damage can result from various sources, including burst pipes, leaking roofs, plumbing issues, flooding, and appliance malfunctions.

How quickly should I address water damage?

It’s crucial to address water damage promptly to prevent further structural damage and mold growth. Contact us immediately for a quick response.

What steps are involved in water damage restoration?

Our process includes assessment, water extraction, drying, dehumidification, sanitization, and restoration. We ensure your property is restored to its pre-damage condition.

Is it safe to enter my property after a fire?

It’s best to wait for our professionals to assess the safety of the structure. Fires can weaken the building’s integrity, and lingering smoke can be hazardous.

Can you save items that have been damaged by fire and smoke?

We have specialized techniques to clean and restore salvageable items. Our team will assess the extent of damage and recommend appropriate actions.

Will my property be completely restored after fire damage?

Our goal is to restore your property to its pre-fire condition. While complete restoration may not always be possible, we employ advanced techniques to minimize damage and restore as much as we can.

What is water mitigation, and why is it important?

Water mitigation involves reducing the severity of water damage by taking immediate action to prevent further destruction. Quick mitigation can save you time and money on repairs.

How do you determine the extent of water damage?

Our professionals use advanced tools to assess moisture levels, identify affected areas, and create a comprehensive plan for mitigation and restoration.

Can't I just let the water dry on its own?

Allowing water to evaporate naturally can lead to mold growth, structural damage, and secondary issues. Our mitigation process ensures a thorough and controlled drying process.

What health risks are associated with mold?

Mold can trigger allergic reactions and respiratory problems in sensitive individuals. Swift mold remediation is important to protect your health.

How do you remove mold from a property?

Our mold remediation process involves containment, air filtration, removal of affected materials, cleaning, and prevention of future growth.

How can I prevent mold growth in the future?

Proper ventilation, moisture control, and addressing water damage promptly are key. We can provide recommendations to minimize the risk of mold recurrence.